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What is an operator?

An operator is a configurable voice agent: prompt (behavior), voice (TTS provider and voice id), integrations (what it can do), and optional knowledge (RAG).

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Common settings

  • System prompt — canonical runtime instructions; many deployments use a field such as system_prompt_final for the hydrated policy.
  • Voice — keep dashboard voice id / provider aligned with nested user_config.voice when your product merges payloads shallowly at the root.
  • First message / voicemail — greeting and after-hours behavior via user_config where applicable.

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Aria Creator

Some workspaces use Aria Creator, a guided flow that turns natural-language or pasted call scripts into operator specs (business identity, scenarios, tasks, knowledge, review). Details live in your product repo’s internal docs.