Core terms
| Term | Meaning |
|---|---|
| Operator | Configurable voice agent: prompt, voice, tools, optional knowledge. |
| Line | Telephony entry point such as a phone number and how it routes into operators or campaigns. |
| Campaign | Outbound program over a contact list with schedules and compliance controls. |
| Workspace | Tenant container for lines, operators, billing, and teammates. |
| Wallet | Prepaid or metered balance that may gate usage depending on plan. |
| Integration | OAuth or API-backed connector your operator can call as a tool. |
| Connection | Per-operator wiring that exposes specific integrations during calls. |